Alexander Brier
Product & Program Leadership | Operations, Design & App Development
Fort Myers, Florida alexanderbrier@icloud.com linkedin.com/in/alexanderbrier
Profile
Business leader, operator, and founder building at the edge of systems, people, and creative craft.
I bring more than a decade of accountable, end-to-end leadership across product management, program management, business operations, project management, app development, and design—UI/UX, product design, product strategy, and business operations management—alongside strategy, talent and performance, partnerships, and the acquisition and retention of customers and clients. Judgment that scales: I frame the bet, align the org, surface tradeoffs early, and own the outcome until the work is real in market. That depth is deliberate: Fortune-scale programs and fraud and risk at global scope, peak-season field leadership when stakes are highest, and client-facing organizations built from the ground up. Today the same standard applies across professional leadership, the u4eə creative house, and a growing body of art and music—released as narrative and craft, not noise.
Experience
The Hertz Corporation
Business Operations | Program Manager
2021 — 2022
North America
Drove restructuring, rebranding, and field operations programs through peak season execution and national labor constraints.
- Improved, innovated, and implemented field operations, systems, and processes for North American RAC locations.
- Consulted on talent sourcing, acquisition, onboarding, and retention during national staff and labor shortages—reducing reliance on temporary staffing solutions.
- Rolled out the "Let's go!" branding and marketing campaign and supporting technology that allowed customers to bypass check-in lines after joining Hertz rewards—supporting convenience, contactless experiences, loyalty, and sector positioning.
- Facilitated integration of electric vehicles and the infrastructure required for optimal operations, adoption, and use in field locations.
- Secured support, approval, and budgeting to invest in field equipment and technology to better position the company for the future.
- Supported C-level staff, including interim CEO Mark Fields, with materials for external and internal communication.
Amazon.com, Inc.
Division Lead | VCS CPM
2020 — 2021
Virtual Customer Service
Led virtual customer service fraud prevention and specialist operations during a surge in digital-channel risk.
- Managed 12 specialists with performance discussions, program updates, and training on systems, processes, strategy, and innovation.
- Launched the Consumer Protection Review program to combat fraud and prevent or recover loss of digital and tangible assets.
- Sourced, piloted, and integrated Salesforce into business development teams across North America.
PBS, Inc.
Managing Director | Partner
2014 — 2019
Orlando, Florida
Grew from account management into managing director—leading localized teams and regional efforts for Fortune 500 clients and partners.
- Managed development, operations, growth, and performance while maximizing client-to-customer reach, retention, acquisition, growth, and performance.
- Launched the business development pilot program for Comcast Corporation as part of client and market diversification efforts.
Education & early arc
AP curriculum & foundations· 2010
High school with AP track—early appetite for structured depth, pace, and synthesis that later showed up in program work.
Core competencies
Strategy & growth
- Marketing, strategy, sales and acquisitions
- Partnerships, relations and retention
- Innovation, improvement and integration
People & delivery
- People, project and program management
- Consulting, mentoring and public speaking
- Recruiting, hiring, onboarding and training
Financial & analytical rigor
- Accounting, finance and human resources
- Analytics, research and development
- System, process and change management
References and attestations are available on request — see /connect for direct contact.